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Georgia Technologies IT Internship

Georgia Technologies is a locally owned and operated Managed IT Services company.  We are currently seeking an IT Intern to help provide business-level assistance to our customers. This position includes diagnosing and troubleshooting software and hardware problems, helping our customers install applications and programs, and assisting with projects.  This position is customer-oriented and will require excellent customer service skills.


  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly documented
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Document technical knowledge
  • Maintain good relationships with clients


  • General knowledge of networking
  • General knowledge of Windows operating system


  • Excellent troubleshooting skills
  • Ability to communicate with customers and explain technical information in a way the customer understands
  • Ability to multi-task

On the job training will be provided for this position.  Overall, you will gain experience in areas such as basic desktop and server support, Windows deployment, networking, Wi-Fi installation and management, and VoIP installation and management, just to name a few.

This is an unpaid internship with flexible hours, here in Statesboro, GA.  There is a potential for a full-time position if positions are available.  Please apply by sending your resume to


Posted in IT Internships, Jobs for IT Majors