Georgia Technologies IT Internship

May 17, 2021

Georgia Technologies is a locally owned and operated Managed IT Services company.  We are currently seeking an IT Intern to help provide business-level assistance to our customers. This position includes diagnosing and troubleshooting software and hardware problems, helping our customers install applications and programs, and assisting with projects.  This position is customer-oriented and will require excellent customer service skills.

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly documented
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge
• Maintain good relationships with clients

Qualifications:

• General knowledge of networking
• General knowledge of Windows operating system

Requirements:

• Excellent troubleshooting skills
• Ability to communicate with customers and explain technical information in a way the customer understands
• Ability to multi-task

On the job training will be provided for this position.  Overall, you will gain experience in areas such as basic desktop and server support, Windows deployment, networking, Wi-Fi installation and management, and VoIP installation and management, just to name a few.

This is an unpaid internship with flexible hours, here in Statesboro, GA.  There is a potential for a full-time position if positions are available.  Please apply by sending your resume to hr@georgiatechnologies.com.