IT Field Operations Technician – Southern Company

IT Field Ops Technician

Requisition Number: SCS2004792

Grade Level: Non-Exempt 05-08

Hiring Manager: Chris Duncan

Closing Date: Feb 17, 2015, 11:59:59 PM

Work Location: GPC Augusta – Evans

 Operating Company: Southern Company Services

IT Field Operations Technician

JOB SUMMARY

The IT Field Operations Technician is responsible for the installation, maintenance (both reactive and preventive) and project support on theSouthern Company’s voice, data and telecommunications transport networks. These networks include digital microwave, fiber optics, LANs (local area networks), personal computers and voice and data wireless systems. These systems are installed, maintained and repaired in accordance with established standards, service levels, operational processes and applicable work agreements.

JOB REQUIREMENTS

• Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in electronics is required.
• Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in telecommunications is preferred.
• Understanding of the various topologies, e.g. telecommunications (microwave and/or fiber), wireless, data and voice networks and how they interface with each other
• Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications (microwave and/or fiber) systems and ancillary equipment (e.g., alarm systems, DC systems).
• Working knowledge of radio communication systems. FCC or equivalent license for radio repair is preferred.
• Knowledge of voice and data wireless systems and troubleshooting techniques.
• Knowledge of PC hardware, operating systems, and associated peripheral and software components.
• Must have demonstrated personal computer skills.
• Ability to work independently, self-starter with good time management skills.
• Ability to interface with, direct and/or coordinate various contractors as needed.
• Must have good verbal and written communications skills.

JOB RESPONSIBILITIES

• Responsible for the installation, maintenance (both reactive and preventive) and project support on the Southern Company’s data and telecommunications transport networks.
• Responsible for participating in on-call procedures/operations.
• Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate.
• Responsible for interfacing with the customer and other IT groups related to problems and installations as appropriate.
• Responsible for understanding and adhering to billing and performance processes and procedures.
• Responsible for maintaining accurate circuit and equipment inventories and documentation of assigned sites.
• Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.

BEHAVIORAL ATTRIBUTES

• Follows safe work practices and fosters a safe workplace.
• Ability to operate with minimal supervision
• Exhibits Southern Style (i.e. unquestionable trust, superior performance and total commitment) in all business dealings.
• Seeks opportunities to learn and transfer knowledge to others.
• Good organizational and time management skills.
• Ability to manage multiple tasks.
• Willingness to provide as needed after hours or on-call support.